Buying fabric online can sometimes seem risky, as you're unable to feel and
see your material before it arrives at your door. For this reason we
encourage you to purchase swatches before you order any yardage.
When your order arrives, inspect it immediately and call (877-573-2913)
or email us about
problems or if you wish to make a return. We will issue a Return
Authorization Number that you will need to include with your return.
Wholesale fabrics and special order fabrics are not returnable; neither
are pre-cut and clearance fabrics nor swatches. It is our policy to pay
the return postage on items that are damaged or incorrect, and to rectify
our mistake posthaste. Our customers pay the return postage on items
returned for any other reason and a credit or refund will be issued
for the purchase price. A credit or refund cannot be issued until we
receive the returned items. Consider insuring returned items.
Returns will be issued only within fifteen working days of your receipt of
your order and only for items in their original state (unwashed, uncut, etc.).
Fabric swatches are not returnable. They are a labor of love on our part --
we lose both money and time making and sending them out, but it's worth it
because they truly give our customers and friends a feel for the fabric.
If a sample convinces you that a certain fabric doesn't meet your needs,
it has done its job and is well worth the money it cost you.
Because it can be very difficult to sell pre-cut pieces of fabric and notions,
a restocking fee of 15% may apply. Wholesale and special orders are not
returnable; neither are precut fabrics or seconds.