For information about an order you've already placed, please send
an email to orders@NearSeaNaturals.com
Orders placed online are filled in the sequence we receive them, usually
within 1-3 business days from receipt of your payment. Orders placed
through our website are generally processed faster than orders placed
over the phone or via email. Complex and special orders may take longer.
To add to an existing order, please enter your addition as a new order.
In the Comments section of the shopping cart, ask us to combine this new
order with your existing order if it has not already shipped (enter the
order number if you have it, to facilitate that process). Pay for
your new order. Your shipping costs will be adjusted if we are able to
catch your previous order before it goes out. (If you paid by PayPal,
we'll refund you any excess; if you paid by credit card, we'll charge
less than you authorized.) Otherwise we will treat the new order as
unique and send it by itself.
Requesting faster shipping methods means your package will move more
rapidly once it leaves our facility; it doesn't hasten our filling of
your order. That said, if you have an urgent need for expedited
processing, please let us know by email to firstname.lastname@example.org
and we will make an effort to meet your need. Doing this may require a
significant incentive -- dinner for our staff at
Due to the time-consuming nature of our swatch program, we will only
send one swatch sample for each fabric, that is, unless you convince us otherwise.
AOL users who are having trouble using our shopping cart, please try
accessing our site with another browser (such as
Internet Explorer) before giving up. Making
that change solves the problem for the vast majority of our customers.
We ship world-wide. For non-US orders, only orders sent via US Postal Service
Express are trackable. That's why we encourage you to choose US Postal Service
Express, and sometimes will only send orders with that shipping method depending
on the destination.
Express shipping refers to what happens after a package leaves our
facility and does not put your order in front of an order placed prior
to yours. We're saying that twice on this page because we really mean it! If you
have an urgent need for expedited processing, please let us know by email to
email@example.com and we will make an effort to meet your need.
We ship US Postal Service and FedEx daily. Express US Postal Service
packages are mailed from our local post office and generally take 2 days
for delivery to most locations within the Continental US.
Our shopping cart estimates the weight of your order and lets you choose
the shipping option that is right for you at your location. Although our
shipping calculator usually estimates correctly, we will contact you if
additional postage is required. If you have significantly overpaid for
shipping, we will adjust your invoice total. (If you paid by PayPal, we'll
refund you; if you paid by credit card, we'll charge less than you authorized.)
Our computer doesn't know that flat-rate packages exist, but if they're a better option
for your order, rest assured that we'll make that
change for you. (Technically, for those who care, it's not that the computer doesn't
know that flat-rate packages exist; it's that fabrics are different weights and
thicknesses and programming the software to account for the weight and measurement of
various yardages of each of the 300+ fabrics in our ever-changing inventory is just a
monumental task at the moment. People, though, people can figure these things out.
Isn't it nice to not be completely replaceable yet?)